Interaction Recording and Transcript Storage and ErasureĬontact center agents, supervisors, campaign operators, and back-office (PBX) users access Bright Pattern Contact Center via the Agent Desktop application, which is a web application that runs in all popular browsers.
Countries, Calling Codes, and Time Zones.
1.3.5.1 How to Install and Enable the Agent Desktop Helper Application for IE.
1.3.4.1 How to Install and Enable the Agent Desktop Helper Application for Firefox.
1.3.3.1 How to Install and Enable the Agent Desktop Helper Application for Edge.
1.3.2.1 How to Install and Enable the Agent Desktop Helper Application for Chrome.
1.3 Enabling the Agent Desktop Helper Application for Various Browsers.
Call Center Configuration Sections Quality Management.
Case & Contact Management Sections Call Center Configuration.
Tasks Sections Case & Contact Management.
Contact Center Administrator User Interface Tutorials.
Contact Center Administrator Introduction User Interface.
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